Spa/Skincare Frequently Asked Questions
We would like to help you gain the utmost from all of your future Spa & Skincare appointments, so we're sharing some popular Frequently Asked Questions:
Q. How do I decide which treatments are right for me?
A. One of our spa professionals will help you plan the perfect spa experience and the optimum sequence of your treatments, based on your objectives.
Q. What if I have special health conditions?
A. Please notify a spa professional before scheduling your appointment and they will suggest a plan that’s right for you.
Q. What do I wear during my treatment?
A. Wear whatever is most comfortable for you. Certain locations may provide you with disposable undergarments for the body treatments.
Q. What about my jewelry and valuables?
A. Please leave all valuables and jewelry in areas designated by the particular location, or simply left at home if possible.
Q. What if I'm late for my appointment?
A. Arriving late may limit the time for your treatment. Depending on the length of your service, a late arrival may be classified as a ‘no-show.’
Q. How early should I check in for my scheduled appointment?
A. For beauty salon services, we recommend check-in at least 5 minutes prior to your service. For other treatments, check in at least 10 minutes prior to your appointment. This will allow you enough time to register and relax for a few minutes before your spa treatment begins.
Q. What precautions do I need to know?
A. We recommend eating and drinking in moderation and avoiding alcoholic beverages prior to your spa service. Do not shave your legs prior to a body scrub treatment. Severe sunburn may prevent you from enjoying a spa treatment. Be conscious and use sun protection.
Q. Is gratuity included?
A. Gratuities are not included with purchases made on this site. They may be added at the time of service using an accepted payment method or given simply in cash.
Q. What is your cancellation policy?
A. Cancellations must be made at least 24 hours prior to your scheduled appointment in order to avoid being charged for the service(s).
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